Visitor management system keeping Queenslanders safe

Andrew Taylor

20+ years in technology & innovation

This comes as new cases of coronavirus are recorded in Queensland.

EVA Check-in has been recommended for use by the Queensland Government and has been adopted by Queensland Rugby League, Netball Queensland, Football Queensland, Hockey Queensland and others to ensure they are COVID compliant for visitors and staff at each game.

The Queensland Government’s COVID-19 Safety Plan requires contact tracing on sporting grounds of all players, officials, staff and visitors, including full name, phone number, date of entry and time spent on-site for a period of 56 days.

“EVA Check-in works via a simple QR code on the front end, but on the back end, it has the most amazing system. It ‘remembers’ visitors for the next time, including whole families, so we can check in regulars quickly and easily enabling social distancing by preventing queues building up. We now know exactly how many people come into each venue and we receive an alert when we hit the maximum limit,” said Darren Schooth, state operations manager, Queensland Rugby Football League. Administrators and volunteers have many new obligations under COVID-19. EVA Check-has provided essential support for organisations across the state to meet contact tracing requirements with ease. Football Queensland CEO Robert Cavallucci explains:

"Football Queensland deployed EVA Check-in platform across all 317 of our clubs across Queensland. It has been essential in the effective management of Football Queensland's response to the current health crisis across the state and has proved invaluable in reducing the burden on our volunteers and administrators.  Set up was simple and the customer support has been fantastic. EVA Check-in has proved a valuable resource for our clubs and for safeguarding the wellbeing of the entire Queensland football community."

Secure, contactless check-in sets new gold standard

Theta’s Head of Cyber Security, Jeremy Jones applied his extensive 20 years’ experience working in high-end security for the British government to develop the security for EVA Check-in, setting a new gold standard in contactless check-in.

“Many venues rely on free apps or old-fashioned hand-writing at the door which means it can leave their customers open to privacy and security issues,” said Jeremy.

He said that many members of the public were concerned about giving out their personal details at the door of venues, and in some instances, there had been breaches of privacy.

“There are news stories where staff have taken photographs of people’s personal details and looked them up later. Many free apps also operate as ‘data collectors’ so you don’t know where your personal information is going or how it will be used. Some of the apps we have seen collect far more information than is required to perform visitor registration”.

In contrast, EVA Check-in encrypts all personal information received and holds it safely in Australia while collecting only the minimum amount of information required to perform the registration. It doesn’t go off-shore to countries with less stringent security and poor privacy records. Venue operators nominate those who have authorised access, and they can only access this information if they are required to release it to the Health Department as part of a COVID-19 Tracing operation.

In addition, all information accessed is audited, so there is a huge level of accountability on the venue and its staff. Information is kept only for as long as required and then is automatically deleted.

Visitor management at scale: large volumes of check-ins across multiple venues

Netball Queensland’s delivery network lead, Laura Rathgeber, checked in over 18,750 people state-wide last weekend.

“Without EVA Check-in, we would not have had the capability to capture such heavy foot traffic for contact tracing. It was so quick and easy to use, which is particularly important when you are relying on volunteers as we do. It has given us massive peace-of-mind to know we are doing the right thing by our customers and our staff and that we can access the data at any time should we be required to do so.”

Laura said that she was also able to take advantage of EVA Check-in’s ability to monitor different sites from one location.

“We use it across the office, venue and Nissan arena, so we know exactly how many people we have across multiple sites at any given time.”

Darren and Laura both agreed that as an unexpected bonus, EVA Check-in has helped improve business processes.  

“We can more efficiently service the crowd by managing stock levels and supplies which has helped our clubs save money and manage cash flow,” said Darren.

Since EVA Check-in was launched, it has safely checked in more than 1.5 million Australians and is now on track to receive its independent certification privacy ‘trust mark’ in New Zealand.

Sign up now, or chat to our chatbot to find out more about using EVA Check-in for your club, organisation or venue.

Image credit: Sports centre image by Lugnuts at English Wikipedia / CC BY-SA

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